Terms of Service

1. Agreement to These Terms

These Terms of Service (the "Terms" or this "Agreement") are a binding agreement between you and SATAY INTERNATIONAL, a California corporation doing business as RobeMart, with its principal place of business at 12363 Doherty Street, Riverside, CA 92503, United States ("RobeMart," "we," "us," or "our").

These Terms govern your access to and use of robemart.com and any related sites, content, features, and services we operate (the "Site"), and your purchase of any products from us.

By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or place an order.

These Terms contain an arbitration agreement and a class action waiver in Section 25. They affect how disputes between you and us are resolved, and they limit your ability to bring a claim in court or as part of a class action. You may opt out of arbitration within 30 days as described in Section 25.7. Please read Section 25 carefully.

Our Privacy Policy, Refund Policy, Shipping Policy, and Accessibility Statement are incorporated into these Terms by reference and form part of this Agreement. Where a conflict exists between these Terms and the Privacy Policy regarding the collection, processing, or disclosure of personal information, the Privacy Policy controls.

2. Eligibility

You must be at least 18 years old to use the Site, create an account, place an order, or enroll in our text messaging program. The Site is not intended for anyone under 18. If we learn that a person under 18 has created an account, we will close it.

By using the Site, you represent that you meet these requirements, that all information you provide is accurate, and that your use of the Site does not violate any applicable law.

3. Changes to These Terms

We may modify these Terms at any time. When we do, we will post the revised Terms on this page and update the "Last updated" date. Where changes are material, we will provide additional notice, such as by email or a prominent notice on the Site, at least 30 days before they take effect.

Changes apply prospectively only. The version of these Terms in effect at the time you place an order governs that order. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Site.

4. Your Account

We may assign you, or you may create, a password and account identification to access certain portions of the Site. Each time your password or identification is used, we will treat that access as authorized by you, and we have no obligation to investigate the source of any such access or use.

YOU ARE RESPONSIBLE FOR ALL ACCESS TO AND USE OF THE SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ASSIGNED TO OR CREATED BY YOU, WHETHER OR NOT SUCH ACCESS AND USE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING ALL COMMUNICATIONS, TRANSMISSIONS, AND OBLIGATIONS (INCLUDING FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. This does not apply to unauthorized use resulting from our own failure to maintain reasonable security.

You are solely responsible for protecting the security and confidentiality of your credentials. You must notify us immediately at info@robemart.com of any unauthorized use of your account or any other actual or threatened breach of security.

5. License to Use the Site

Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable, and non-exclusive license to access and use the Site by displaying it in your internet browser, solely for the purpose of shopping for items we offer for sale and managing your orders and account. Any breach of this Agreement immediately revokes this license without notice to you.

6. Prohibited Uses

Except as expressly permitted above, you may not:

• reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, or decompile the Site or any portion of it;
• make any commercial use of information on the Site, or use the Site for the benefit of another business, without our prior written permission;
• use any robot, spider, scraper, crawler, or other automated means to access, monitor, index, copy, or extract data from the Site, or to collect or compile content from the Site for the purpose of training, fine-tuning, or developing any machine learning or artificial intelligence model or dataset, in each case without our prior written permission;
• circumvent, disable, or interfere with security-related features of the Site, or any measures that restrict use or copying of content;
• impose an unreasonable load on our infrastructure, or attempt to gain unauthorized access to any part of the Site, other accounts, or any connected systems;
• use the Site to transmit malware, engage in fraud, or violate any applicable law; or
• use our name, trademarks, or logos in advertising or publicity without our specific prior written permission.

We reserve the right to refuse service, terminate accounts, remove content, and cancel orders at our discretion, including where we believe conduct violates applicable law, breaches these Terms, or is harmful to our interests or those of our customers.

7. Reviews and User Content

The Site may allow you to submit reviews, ratings, photographs, comments, and other materials ("User Content").

You retain ownership of your User Content. By submitting it, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media, in connection with operating and promoting our business.

You represent and warrant that you own or have all necessary rights to your User Content, that it is accurate and not misleading, and that it does not infringe any third party's intellectual property, privacy, or publicity rights, and is not unlawful, defamatory, obscene, harassing, or otherwise objectionable.

We do not endorse User Content and are not responsible for it. We may, but are not obliged to, screen, edit, or remove User Content at our discretion.

Copyright Complaints (DMCA)

If you believe material on the Site infringes your copyright, please send a written notice to our designated agent containing: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and its location on the Site; your contact information; a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Designated Copyright Agent:
Copyright Agent, SATAY INTERNATIONAL
12363 Doherty Street, Riverside, CA 92503, United States
Email: info@robemart.com
Phone: (844) 762-6278

We will respond to valid notices in accordance with the Digital Millennium Copyright Act, including by removing or disabling access to the material and notifying the person who posted it, who may submit a counter-notice. We terminate the accounts of repeat infringers in appropriate circumstances.

8. Personalized and Embroidered Products

We offer embroidery, monogramming, and other personalization services. If you submit any name, text, monogram, initials, emoji, character, symbol, image, logo, artwork, design, or other material to be applied to a product ("Customer Content"), this Section applies.

8.1 You Are Solely Responsible for Customer Content

You are solely responsible for the Customer Content you submit. You represent and warrant that you own the Customer Content or hold all rights, licenses, consents, releases, and permissions necessary to authorize us to reproduce it on the products you order, and that our reproduction, sale, and shipment of it will not infringe or violate the copyright, trademark, trade dress, patent, right of publicity, right of privacy, moral right, or any other right of any person or entity, or violate any applicable law.

This applies to every kind of Customer Content, including emoji, emoticons, symbols, characters, and graphics. Emoji artwork is copyrighted by the party that created it, and the individual emoji designs used by Apple, Google, Microsoft, Samsung, and other platforms are proprietary to those companies. Submitting an emoji design, or a name, logo, slogan, team name, character, or likeness that belongs to someone else, does not transfer any right to us and does not make its reproduction lawful. You are responsible for confirming that you have the right to use what you send us.

8.2 We Do Not Review or Verify Rights

We do not review, screen, investigate, or verify whether Customer Content is owned by you or infringes the rights of any third party, and we have no obligation to do so. We do not conduct trademark, copyright, or other clearance searches before production. We rely entirely on the representations and warranties you make in Section 8.1. The fact that we accept, process, produce, or ship an order containing Customer Content is not a determination, endorsement, or representation by us that the Customer Content is non-infringing or lawful, and you may not rely on it as such.

8.3 Our Right to Refuse

We may refuse, reject, cancel, or halt production of any order, and may remove or decline to reproduce any Customer Content, at our sole discretion and without liability to you, including where we believe the Customer Content may infringe a third party's rights, is offensive, unlawful, or otherwise objectionable, or cannot be reproduced to an acceptable standard. Where we cancel an order for this reason we will refund amounts paid for the cancelled items. A refusal is not a determination that the Customer Content is infringing, and a decision not to refuse is not a determination that it is not.

8.4 License to Us

You grant us a non-exclusive, royalty-free, worldwide license to reproduce, digitize, resize, and adapt the Customer Content as reasonably necessary to produce your order, and to retain a copy for reorder, quality control, and record-keeping purposes as described in our Privacy Policy.

8.5 Proof Approval and Final Sale

Where we provide a proof, digital preview, or stitch-out for your approval, you are responsible for reviewing and approving it before production. We produce to the approved proof. We are not responsible for errors in spelling, punctuation, capitalization, characters, layout, or design that were present in the Customer Content you supplied or in a proof you approved.

Once production of a personalized item begins, the order cannot be cancelled or modified. Personalized items are final sale and cannot be returned or exchanged, except where the item is defective or does not match the approved proof.

8.6 Your Indemnity

You agree to indemnify, defend, and hold harmless SATAY INTERNATIONAL and its officers, directors, employees, agents, suppliers, and production partners from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees and the costs of investigation and defense, arising out of or relating in any way to Customer Content you submit — including any claim that the Customer Content, or its reproduction, sale, distribution, display, or shipment, infringes or violates the intellectual property, publicity, privacy, or other rights of any third party, or violates any applicable law.

We may assume the exclusive defense and control of any such matter at your expense, and you agree to cooperate fully with that defense. You may not settle any such claim in a way that imposes any obligation or admission on us without our prior written consent. This indemnity is in addition to, and does not limit, the indemnity in Section 24, and it survives the completion of your order and any termination of these Terms.

9. Wholesale Accounts

Products purchased through our standard retail storefront are sold for personal use to end-user customers and are not offered for resale. If you wish to purchase for resale or for a business, you must apply for a wholesale account through our Wholesale Application. Wholesale purchases are subject to any separate wholesale terms, minimum order requirements, and pricing we provide to you, which control over these Terms to the extent of any conflict.

We may decline or revoke a wholesale account at our discretion. Wholesale customers are responsible for providing valid resale or exemption certificates where applicable and for notifying us if those certificates lapse or are revoked.

10. RobeMart Rewards and Gift Cards

10.1 RobeMart Rewards

Membership in RobeMart Rewards is free and voluntary. The program is governed by the RobeMart Rewards Program Terms, which form part of these Terms. Points are earned on qualifying purchases and activities at the rates shown on that page, and may be redeemed for discounts on future orders.

Points have no cash value, are not your property, and cannot be sold, transferred, or redeemed for cash except where required by law. Points do not expire.

If you return an order for which points were awarded, those points are removed from your balance. Where your balance is insufficient, we may deduct the shortfall from points you earn later.

We may change or discontinue the program at any time. Where a change would materially reduce the value of points you have already earned, we will give you at least 30 days' notice and a reasonable opportunity to redeem them first.

We may suspend or close your membership and cancel your points if we reasonably believe you have abused the program, obtained points by fraud or error, or breached these Terms. If you close your account, unredeemed points are cancelled.

10.2 Gift Cards

RobeMart gift cards may be redeemed toward the purchase of products on the Site. Gift cards are issued in U.S. dollars, cannot be reloaded, and are not redeemable for cash except where required by law.

No expiration and no fees. RobeMart gift cards do not expire. We do not charge dormancy, inactivity, service, or maintenance fees of any kind.

Small balances. If your gift card has a remaining balance of less than $10, you may request that we redeem it for cash. Contact us at info@robemart.com to do so.

Lost or stolen cards. Treat your gift card like cash. We are not responsible for gift cards that are lost, stolen, or used without your permission, though we will make reasonable efforts to help if you contact us with your order number.

Returns. Gift cards cannot be returned or refunded. Where an order paid for with a gift card is returned, the refund is issued back to the gift card balance.

11. Product Information, Pricing, and Errors

All prices are subject to change without notice. Prices are shown in U.S. dollars unless otherwise stated.

We try to describe products accurately, but we do not warrant that product descriptions, colors, images, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free. Colors may vary depending on your display.

In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we have the right to refuse or cancel any order placed for that product, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and your order is cancelled, we will promptly issue a refund of the full amount charged.

12. Order Acceptance

We take payment at the time you place your order. Your receipt of an order confirmation acknowledges that we have received your order and taken payment. It does not by itself constitute our acceptance of the order or confirmation of an offer to sell.

We may decline or cancel any order, in whole or in part, after payment has been taken — for example where an item is unavailable, where there was an error in pricing or product information, or where we are unable to verify your payment method or the order does not pass our fraud checks. We reserve the right to limit the quantity supplied.

If we decline or cancel your order or any part of it, we will notify you and refund the amount charged for the items not supplied, in full and without undue delay.

If we reduce the quantity supplied or cancel any part of your order, we will notify you and refund any amount charged for items not shipped.

Orders over $2,000.00 USD may require pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance procedures. We may require additional verification or information before accepting any order.

13. Payment and Card Authorizations

We charge your payment method when you place your order, not when your order ships.

Depending on your bank or card issuer, you may briefly see both an authorization and a charge for the same order. An authorization is a hold against your available credit or balance rather than a transfer of funds, and your issuer releases it once the charge settles. The timing of that release is controlled by your issuer, not by us.

Where we cancel an order or part of one, we refund to the original payment method. Refunds typically reach your account within 5 to 10 business days, depending on your issuer.

You represent that you are authorized to use the payment method you provide and that the information you supply is accurate.

14. Sales Tax

Sales tax is calculated and applied at checkout based on your shipping address and the tax rules applicable in that jurisdiction. Because we have tax collection obligations in a number of U.S. states, tax may apply to orders shipped outside California.

If you are exempt from sales tax, you may submit a valid exemption or resale certificate for review. Once we have verified it, we will remove tax from qualifying orders. Exemption certificates expire and may need to be renewed; it is your responsibility to provide current documentation.

15. Processing, Shipping, and Delivery

Orders are reviewed to confirm accuracy, payment validity, and authorization. Card processing can take up to 3 business days. For security reasons, voice confirmation may be required before we process a payment.

In-stock items ship from our warehouse or one of our distribution warehouses. Out-of-stock items ship once backordered inventory is received and processed. Orders including embroidery require an additional 2 to 5 business days of production time.

Estimated transit times (business days, after processing):

• UPS Ground: 3 to 9 business days
• UPS 3 Day: 3 business days
• UPS Second Day: 2 business days
• UPS Next Day Air: 1 business day
• USPS Priority Mail: 2 to 3 business days (not guaranteed)

Saturday and Sunday deliveries are not available. Total delivery time combines payment authorization, order processing, and carrier transit, and typically ranges from 24 hours to 10 days for in-stock items.

Delayed shipments. We will ship within the time stated at the point of sale or, if no time is stated, within 30 days of receiving your properly completed order. If we cannot ship within that period, we will notify you of the delay, give you a revised shipping estimate, and offer you the option to cancel your order for a prompt and full refund. If we do not hear from you and the delay is 30 days or less, we may treat your silence as consent to the revised shipping date. If we cannot give you a revised date, or the delay exceeds 30 days, we will cancel your order and issue a full refund unless you tell us you still want it.

Shipping charges. Shipping and handling are calculated on the actual or dimensional weight of your shipment and the shipping service you select. If your order ships in multiple boxes or separate shipments, shipping and handling for the entire order is assessed once, at the time the first item ships. Questions about these charges can be directed to info@robemart.com.

International shipping is limited to Canada. U.S. territories including Puerto Rico, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and Guam are treated as international shipments. We do not ship to the European Economic Area or the United Kingdom. Customs duties, charges, and brokerage fees may apply to international orders and are collected by the carrier on delivery. These are your responsibility.

16. Risk of Loss

If you provide your own carrier account number or select a carrier other than one that regularly ships for us, title and risk of loss or damage pass to you upon shipment from our facility. For all other shipments, title and risk of loss or damage pass to you upon delivery. You are responsible for all shipping and related charges.

17. Returns and Exchanges

Returns and exchanges are governed by our Refund Policy, which forms part of these Terms. Personalized and embroidered items are final sale, as described in Section 8.

18. Best Price Promise

At the point of sale, we will match a competitor's advertised price on an identical item (same manufacturer and model), provided the item is in stock at the competitor, available for immediate shipment, and in the same condition as the item we advertise. We match against the competitor's total price including shipping and handling. Price matching is limited to one item per household. We do not match prices from auction sites, marketplace third-party sellers, membership-only pricing, clearance or liquidation pricing, or pricing that appears to result from an error.

19. Text Message Terms

By providing your mobile phone number and opting in to the RobeMart text messaging program, you consent to receive recurring automated SMS/text messages from RobeMart at the number provided. Consent to receive text messages is not a condition of any purchase. You must be at least 18 years old to enroll. You represent that you are the subscriber to, or customary user of, the number provided, and you agree to notify us promptly if you give up or change that number.

Message types include transactional notifications (order confirmations, shipping and delivery updates, backorder notices), account alerts, promotional messages, and customer service responses.

Message frequency varies depending on your activity and order schedule. Message and data rates may apply; contact your wireless carrier with questions about your plan.

How to opt out. You may cancel at any time using any reasonable method. Reply STOP to any message; we also honor END, QUIT, CANCEL, UNSUBSCRIBE, and REVOKE. You may also opt out by emailing info@robemart.com, calling (844) 762-6278, or telling any member of our customer service team. We honor opt-out requests within 10 business days. After you opt out, we will send a one-time confirmation message and stop sending you messages.

How to rejoin. Sign up again as you did originally.

Help. Reply HELP to any message, email info@robemart.com, or call (844) 762-6278.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Privacy. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Compliance. This messaging program is offered in accordance with applicable law and industry standards, including the Telephone Consumer Protection Act and CTIA guidelines.

20. Intellectual Property

The Site and all of its content — including text, copy, images, photographs, graphics, logos, product descriptions, page layouts, and the selection and arrangement of content — are owned by or licensed to SATAY INTERNATIONAL and are protected by copyright, trademark, and other intellectual property laws. Copyright © 2012–2026 SATAY INTERNATIONAL. All rights reserved.

ROBEMART and ROBEMART.COM are trademarks of SATAY INTERNATIONAL. All other trademarks appearing on the Site are the property of their respective owners and are acknowledged.

Information on the Site is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors.

21. Third-Party Links

The Site may link to websites operated by others. We do not control those sites and are not responsible for their content, products, or privacy practices. Links are not endorsements.

22. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN ANY WRITTEN WARRANTY WE PROVIDE WITH A PRODUCT, THE SITE, THE PRODUCTS OFFERED ON IT, AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON IT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THE SITE MAY INCLUDE INACCURACIES, MISTAKES, OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

Nothing in these Terms excludes or limits any warranty that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Where we provide a written warranty on a consumer product, implied warranties are not disclaimed and are limited in duration to the length of that written warranty, to the extent permitted by law. This paragraph gives you specific legal rights, and you may have other rights that vary by jurisdiction.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM OR RELATING TO THE SITE, THESE TERMS, OR ANY PRODUCT PURCHASED FROM US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE PRODUCTS GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Exceptions. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or willful misconduct; product liability claims to the extent such limitation is prohibited by law; or any other liability that cannot be limited or excluded under applicable law. Under California Civil Code Section 1668, a contract that exempts a party from responsibility for fraud, willful injury, or violation of law is against public policy, and nothing here is intended to do so.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some or all of the above may not apply to you.

24. Indemnification

You agree to indemnify, defend, and hold harmless SATAY INTERNATIONAL and its officers, directors, employees, agents, and suppliers from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: your breach of these Terms; your violation of any applicable law or third-party right; your User Content or Customer Content; or your use of the Site.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.

25. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES THAT MOST DISPUTES BETWEEN YOU AND US BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 25.7.

25.1 Informal Resolution First

Before starting an arbitration or filing any claim, you agree to give us an opportunity to resolve the dispute informally. Send a written Notice of Dispute to info@robemart.com or to SATAY INTERNATIONAL, Attn: Legal, 12363 Doherty Street, Riverside, CA 92503. Your notice must include your name, the email address and postal address associated with your account or order, a description of the dispute, and the relief you are seeking. We will send you a Notice of Dispute on the same basis before bringing a claim against you.

Both parties agree to make a good-faith effort to resolve the dispute for 60 days after the notice is received. This is a precondition to starting arbitration. The limitation period in Section 25.8 is tolled while this process is underway.

25.2 Agreement to Arbitrate

If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any product purchased from us, our advertising or marketing, or the relationship between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms — will be resolved by binding individual arbitration rather than in court.

This agreement to arbitrate is mutual and governed by the Federal Arbitration Act.

25.3 Exceptions

The following are not subject to arbitration:

• Small claims. Either party may bring an individual claim in small claims court, provided the claim remains in that court and on an individual basis.
• Intellectual property. Either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement or misappropriation of intellectual property rights.
• Public injunctive relief. Nothing in this Section prevents you from seeking public injunctive relief in a court of competent jurisdiction, and you do not waive the right to seek it in any forum. If a claim for public injunctive relief is asserted, that claim alone will be severed and stayed pending the arbitration of all other claims, and the arbitration will proceed on the remaining claims.

25.4 How Arbitration Works

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The rules and forms are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistently with this Section, the parties will agree on an alternative administrator, or a court of competent jurisdiction will appoint one.

Fees. For any claim where you seek $75,000 or less, we will pay all filing, administrative, and arbitrator fees other than the initial filing fee you would have paid to file in court, unless the arbitrator determines your claim is frivolous or brought for an improper purpose. Each party otherwise bears its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.

Location and format. At your election, the arbitration will be conducted by telephone or video conference, on the basis of written submissions alone, or at an in-person hearing in the county where you live or another mutually agreed location. You will never be required to travel to Riverside County for an arbitration hearing.

The arbitrator. A single arbitrator will decide the dispute and may award any relief that a court could award on an individual basis, including statutory damages and attorneys' fees where a statute provides for them. The arbitrator will issue a written award with a reasoned explanation. The award is final and binding, and judgment may be entered on it in any court with jurisdiction.

Arbitrability. The arbitrator has authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this agreement to arbitrate, except that a court, and not an arbitrator, will decide any question about the enforceability or interpretation of Section 25.5.

25.5 Class Action and Class Arbitration Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding, except as provided in Section 25.6.

If this Section 25.5 is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief, and only that one, will be severed from the arbitration and brought in a court of competent jurisdiction. All other claims will proceed in arbitration.

25.6 Coordinated Filings

If 25 or more claimants submit demands for arbitration raising substantially similar claims and are represented by the same or coordinated counsel, the parties agree that the demands will be administered in batches of no more than 50 claimants each, with a single arbitrator assigned to each batch, a single set of filing and administrative fees per batch, and one hearing per batch. The parties will cooperate in good faith with the administrator to implement this process efficiently. Any applicable limitation period is tolled for claimants whose demands are held for a later batch.

25.7 Your Right to Opt Out of Arbitration

You may decline this agreement to arbitrate. To do so, send written notice to info@robemart.com or SATAY INTERNATIONAL, Attn: Legal, 12363 Doherty Street, Riverside, CA 92503, including your name and the email address associated with your account or order, and stating clearly that you opt out of arbitration. Your notice must be received within 30 days of the date you first accepted these Terms or first placed an order with us, whichever is earlier.

Opting out affects only Sections 25.2 through 25.6. It does not affect any other part of these Terms, and it will not be held against you in any way. If you opt out, disputes will be resolved in court as described in Section 25.9.

25.8 Time Limit on Claims

To the extent permitted by law, any claim arising out of or relating to these Terms or the Site must be commenced within one year after the claim arose, or it is permanently barred. This does not shorten any limitation period where applicable law does not permit it to be shortened.

25.9 Governing Law and Venue

These Terms and any dispute arising out of or relating to them are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration — including where you have opted out, where a claim falls within Section 25.3, or where a claim has been severed under Section 25.5 — the state and federal courts located in Riverside County, California have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. This does not apply to small claims actions, which may be brought where either party resides or does business.

Where you reside in a jurisdiction whose consumer protection laws grant you rights that cannot be waived by agreement, nothing in this Section deprives you of those rights or of the protection of mandatory provisions of the law of your place of residence.

25.10 Survival and Severability

This Section 25 survives the termination of these Terms and the closure of your account. If any part of this Section other than Section 25.5 is found unenforceable, that part will be severed and the remainder will continue to apply.

26. Accessibility

We are committed to making the Site usable by everyone. Please see our Accessibility Statement for our current standard, status, alternative ways to shop, and how to report a barrier.

27. Privacy

Our collection and use of personal information is described in our Privacy Policy.

28. General Provisions

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions continue in full force and effect.

Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Site and your purchases, and supersede all prior agreements and understandings on that subject.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. A waiver is effective only if in writing and signed by us.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, labor disputes, carrier delays, supplier failures, war, terrorism, civil unrest, governmental action, utility failures, or failures of internet or telecommunications infrastructure.

California consumer notice. Under California Civil Code Section 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Our legal name, address, and telephone number are set out in Section 29 below, and the charges applicable to your purchase are shown at checkout before you place your order.

Notices. We may provide notices to you by email to the address associated with your account, by posting on the Site, or by mail. You may send notices to us at info@robemart.com or SATAY INTERNATIONAL, 12363 Doherty Street, Riverside, CA 92503, United States.

Survival. Sections 6 through 8 and 20 through 28 survive termination of these Terms or your account.

Headings. Section headings are for convenience only and do not affect interpretation.

Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

29. Contact Us

SATAY INTERNATIONAL d/b/a RobeMart
12363 Doherty Street
Riverside, CA 92503
United States

Email: info@robemart.com
Phone: (844) 762-6278, Monday to Friday, 8:00 AM to 4:00 PM PST