Easy Returns & Exchanges
Free Shipping
Free Standard Shipping is available on orders of $150 or more placed online at robemart.com and shipped by U.S. Standard Shipping to the 48 contiguous states. No promo code is required; select Standard Shipping at checkout. Expedited methods are charged at the rates shown at checkout. Not valid on previous purchases. Free shipping is not available to Hawaii, Alaska, U.S. territories (including Puerto Rico, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and American Samoa), or addresses outside the United States. Offer subject to change without notice.
Returns and Exchanges
If you are not completely satisfied, you may return or exchange most items within 30 days of the date of purchase (postmarked within that window). Items must be unworn, unwashed, undamaged, and have the original tags attached. Embroidered or personalized items, special orders, final-sale and clearance items, and items used, laundered, altered, or damaged after delivery cannot be returned or exchanged. This does not affect your rights if an item arrives defective, damaged, or incorrect.
Exchanges: we cover shipping both ways. Returns for a refund: you cover return shipping and the original shipping charge is not refunded. Defective, damaged, or incorrect items: we cover all shipping and refund your original shipping charge.
Returns from Canada are accepted; see our Refund Policy for instructions and customs notes.
Start Your Return
To begin, you’ll need your order number and the email address used for your purchase.
Return Process
Step 1: Request
Enter your order details and select the items to return or exchange
Step 2: Label
Follow the instructions to get your return shipping label (see above for who covers return shipping)
Step 3: Ship
Package the items and drop them off with the carrier shown on your label
Step 4: Refund or Exchange
Refunds are processed within 5 to 7 business days after we receive and inspect your return
Need Help?
If you have questions about your return, please contact our customer service team or call (844) 762-6278, Monday to Friday, 8:00 AM to 4:00 PM PST.