RobeMart Rewards Program Terms
Last updated: August 2, 2026
RobeMart Rewards is our free loyalty program. These Program Terms govern your participation. They form part of our Terms of Service, and our Privacy Policy explains how we handle the information connected with your membership. Where these Program Terms conflict with our Terms of Service on a matter specific to the program, these Program Terms apply.
1. Eligibility and Enrollment
Membership is free. To join you must be at least 18 years old, have a RobeMart account, and provide a valid email address. The program is open to customers with a shipping address in the United States or Canada.
Membership is personal to you. You may hold only one membership account, and points earned on one account cannot be combined with, transferred to, or pooled with another account, including accounts held by members of the same household. Wholesale accounts are not eligible unless we tell you otherwise in writing.
2. Earning Points
You earn points on qualifying purchases and on the other qualifying activities we describe on the RobeMart Rewards page. The current earning rates, any bonus or promotional offers, and the activities that qualify are shown on that page and in the rewards section of your account. Rates and qualifying activities may change, and the rate in effect at the time of your order or activity is the one that applies.
Unless we state otherwise:
- Points are calculated on the merchandise subtotal of your order, excluding sales tax, shipping and handling charges, and any discount or points value applied.
- Purchases of gift cards do not earn points. Points are earned when a gift card is redeemed toward merchandise.
- Points are credited to your account after your order ships, and become available to redeem once the return window for that order has closed.
- Points are not earned on orders that are cancelled, declined, or refunded in full.
3. Redeeming Points
Points may be redeemed for discounts on future orders at the redemption values shown on the RobeMart Rewards page and in your account. Redemption is voluntary and available only while you have a sufficient points balance.
Points have no cash value. They cannot be redeemed for cash, exchanged for a gift card, sold, transferred, assigned, or willed, and they may not be used to pay sales tax or shipping charges. Points may not be combined with certain other promotions, and any such restriction will be disclosed at the time the offer is made.
A discount created by redeeming points is applied to your order at checkout. If you cancel or return an order paid for in part with redeemed points, we will restore the redeemed points to your balance rather than refunding their value in cash.
4. Expiration
Points do not expire. We do not apply an expiration date, a dormancy period, or an inactivity deadline to your points. Your points remain available for as long as your membership account is open, subject only to the limited circumstances described in Section 8 below.
5. Returns and Adjustments
If you return or cancel an order for which points were awarded, those points will be removed from your balance. Where your balance is not sufficient to cover the reversal, we may deduct the shortfall from points you earn later, or reduce your balance to zero.
We may correct your points balance at any time where points were credited in error, through a technical fault, or as a result of activity that does not qualify under these Program Terms.
6. Points Are Not Property
Points are a promotional benefit offered at our discretion. They are not your property, they are not a form of currency, and they do not constitute a debt, deposit, or account balance owed to you. You acquire no vested right in any points. Points have no value outside the program.
7. Changes to the Program
We may change these Program Terms, the earning and redemption rates, the qualifying activities, or any other aspect of the program at any time. We may also suspend or discontinue the program entirely.
Where a change would materially reduce the value of points you have already earned, or where we discontinue the program, we will give you at least 30 days' notice by email to the address associated with your account or by a prominent notice on our website, and a reasonable opportunity to redeem your existing points before the change takes effect.
8. Suspension, Termination, and Forfeiture
You may leave the program at any time by contacting us at info@robemart.com. Leaving the program or closing your RobeMart account cancels any unredeemed points, which cannot be reinstated.
We may suspend or terminate your membership and cancel your points, without notice, where we reasonably believe you have:
- obtained or attempted to obtain points by fraud, misrepresentation, or abuse of the program, including through duplicate accounts, fictitious orders, or repeated order-and-return activity;
- sold, transferred, or attempted to sell or transfer points; or
- breached these Program Terms or our Terms of Service.
9. Your Privacy and the Value of the Program
Participation involves our collecting and using information about your purchases and activity, as described in our Privacy Policy. Because the program offers you a price benefit connected with that information, it may be a "financial incentive" under California law. The Notice of Financial Incentive in our Privacy Policy sets out the material terms, your right to withdraw, and our good-faith estimate of the value of the program.
Withdrawing from the program does not affect your ability to shop with us, and we will not treat you differently in any other respect for choosing not to participate.
10. Disputes
Disputes relating to the program are governed by the dispute resolution and arbitration provisions in our Terms of Service, including the agreement to arbitrate on an individual basis, the class action waiver, and your right to opt out of arbitration within 30 days.
11. Contact
Questions about your points balance or these Program Terms:
SATAY INTERNATIONAL d/b/a RobeMart
12363 Doherty Street
Riverside, CA 92503, United States
Email: info@robemart.com
Phone: (844) 762-6278, Monday to Friday, 8:00 AM to 4:00 PM PST