Accessibility Statement

Our commitment to accessibility

RobeMart is committed to making our website usable by everyone, including people who use screen readers, keyboard navigation, screen magnification, voice control, and other assistive technologies.

The standard we are working toward

We are working to bring robemart.com into conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. WCAG 2.1 AA is the standard referenced by the U.S. Department of Justice and widely applied as the practical benchmark for website accessibility.

Current status

We have carried out an active review of robemart.com and identified areas that do not yet meet our target standard. Remediation is underway on a documented, prioritized schedule. We recognize that accessibility is ongoing work rather than a one-time project, and we re-test our site as content and features change.

Other ways to shop with us

If you encounter a barrier anywhere on our website, you can place an order, ask questions about products, sizes, colors, or fabrics, check the status of an order, or arrange a return or exchange by contacting us directly:

Our team can describe products in detail, apply any active promotion or discount code on your behalf, and complete a purchase over the phone. We offer this as an additional option, not as a substitute for an accessible website.

Tell us about a problem

We want to hear about barriers you run into. Please contact us using any method above. If you can, include:

  • The page address (URL) where you encountered the problem
  • What you were trying to do
  • The assistive technology, browser, and device you were using

We will acknowledge accessibility reports within 2 business days and provide a substantive response, including a remediation timeline where a fix is needed, within 10 business days.

Third-party content

Some features on our site are provided by third-party services, including product reviews, our wishlist and rewards programs, live chat, and embedded video. We are reviewing these for accessibility and raising issues with the vendors involved. Where a third-party feature blocks access to a product or service, please contact us and we will assist you directly.