FAQ
Shipping
Standard shipping takes approximately 3 to 9 business days after your order has been processed. We ship to the continental United States, U.S. territories, and Canada. Shipping costs and expedited options are shown at checkout before you place your order. Orders that include embroidery need an additional 2 to 5 business days of production time before they ship.
U.S. territories (including Puerto Rico, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and Guam) and Canada are treated as international shipments, with standard transit of about 2 to 3 weeks. Customs duties, taxes, and brokerage fees may apply to international shipments and are collected by the carrier on delivery. See our Shipping Policy for full details.
Returns and Exchanges
If you are not completely satisfied, you may return or exchange most items within 30 days of the date of purchase. Your return must be postmarked within that 30-day window. Merchandise must be unworn, unwashed, undamaged, and have the original tags attached.
We cannot accept returns or exchanges of embroidered, monogrammed, or personalized items, special orders, final-sale or clearance items, or items that have been used, laundered, altered, or damaged after delivery. This does not affect your rights if an item arrives defective, damaged, or is not what you ordered.
Who pays for shipping:
- Exchanges: we cover shipping both ways.
- Returns for a refund: you cover return shipping, and your original shipping charge is not refunded.
- Defective, damaged, or incorrect items: we cover all shipping costs and refund your original shipping charge.
You may choose a refund to your original payment method or store credit for the same amount. Refunds are processed within 5 to 7 business days after we receive and inspect your return. Returns from Canada are accepted; see our Refund Policy for instructions.
Cancelling or Adjusting Orders
To cancel or adjust an order, contact us as soon as possible at (844) 762-6278 or info@robemart.com. Cancellation and adjustment requests are accepted until 12:00 PM Pacific Time on the business day the order is placed, or within 20 minutes for orders placed after 12:00 PM Pacific. Once an order has shipped or embroidery has begun, it cannot be cancelled or adjusted.
Wholesalers
Resellers and wholesalers located in California may submit a Seller’s Permit Form for sales tax exemption. The form must be updated and resent to us every year; we cannot apply an exemption until a current form is on file.
Discounts and Promotions
Only promotions and discounts published on robemart.com are offered or approved by RobeMart. Offers appearing elsewhere are not affiliated with us.
Damaged or Defective Items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 30 days of the date of purchase at info@robemart.com or (844) 762-6278 with your order number and a photo of the issue. We will arrange a replacement or full refund, including all shipping costs, at no charge to you.