Refund policy

Returns and Exchanges

Our customers deserve the very best. If you are not completely satisfied with your order, you may return or exchange most items within 30 days of the date of purchase. Your return must be postmarked within that 30-day window — the date we receive it does not matter, so long as it was sent in time.

What can be returned

Merchandise must be unworn, unwashed, undamaged, and have the original tags attached.

We cannot accept returns or exchanges for:

  • Embroidered, monogrammed, or otherwise personalized items
  • Special orders
  • Final-sale and clearance items
  • Items that have been used, laundered, altered, or damaged after delivery

This does not affect your rights where an item arrives defective, damaged, or is not what you ordered. In those cases we will make it right regardless of the categories above — see below.

Who pays for shipping

This is the part customers ask about most, so here it is plainly:

  • Exchanges. We cover shipping both ways — sending the original item back to us and sending your replacement out.
  • Returns for a refund. You cover return shipping. Your original shipping charge is not refunded.
  • Defective, damaged, or incorrect items. We cover all shipping costs, and we refund your original shipping charge.

Refunds and store credit

You may choose a refund of the purchase price of the items you return, issued to your original payment method, or store credit for the same amount. Original shipping charges are not refunded, and return shipping is at your cost — except where the item was defective, damaged, or not what you ordered, in which case we cover everything. Once we receive and inspect your return, we will process your refund within 5 to 7 business days and email you to confirm. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

If a return does not meet the conditions above, we will contact you before taking any action and can return the item to you at your cost.

Defective or incorrect items

If your item arrives defective, damaged, or is not what you ordered, contact us within 30 days of the date of purchase at info@robemart.com or (844) 762-6278 with your order number and a photo of the issue. We will arrange a replacement or full refund, including all shipping costs, at no charge to you.

Returns from Canada

For returns from Canada we do not issue prepaid or international return shipping labels. You arrange and pay for the shipment back to us, using any carrier you choose, to:

RobeMart Returns
SATAY INTERNATIONAL
12363 Doherty Street
Riverside, CA 92503
United States

Please email info@robemart.com before you ship so we can log your return and watch for it. If you are exchanging rather than returning an item, contact us first and we will confirm how return shipping will be handled.

A few things worth knowing about international returns:

  • Declare it as a returned item. Write "Returned merchandise" on the customs declaration and include your order number. Parcels declared as a new commercial shipment can be refused at the border or can incur import charges, which we would have to deduct from your refund.
  • Use a trackable service. We cannot refund a return that does not reach us, and without tracking there is no way to establish that it was sent.
  • Duties and taxes you already paid are not refundable by us. Those were collected by the carrier on behalf of the Canadian government, not by RobeMart. You may be able to apply to the Canada Border Services Agency for a refund of duties and taxes on goods you have returned.
  • Allow extra time. Transit between Canada and our warehouse typically takes 2 to 3 weeks in each direction.

How to start a return

Visit our Easy Returns & Exchanges page, or sign in to your account to begin. If you checked out as a guest or need help, email info@robemart.com or call (844) 762-6278, Monday to Friday, 8:00 AM to 4:00 PM PST.