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FAQ
FAQ
FREE UPS GROUND SHIPPING OVER $50 TO THE CONTIGUOUS UNITED STATES (48 states only ).
For the orders below $50 dollars, the shipping cost is flat $5.99 for each order. Standard shipping takes around 3-7 business days to receive. For expedited shiping check the shipping rates on the checkout pages. Orders are shipped Monday through Friday.
CUSTOMIZED ITEMS TAKES 5 DAYS TO PROCESS PRIOR TO SHIPPING.
ALL NON-CUSTOMIZED ITEMS SHIPS WITHIN THE SAME DAY OF THE ORDER (IF ORDERED BEFORE 3 PM PST)
CUSTOMIZED ITEMS CANNOT BE RETURNED.
All non-customized items have a 60-day money back guarantee from time of delivery as long as item has not been used or laundered and is returned in its original package.
To return or exchange an item, email us at info@robemart.com We will then issue you an #RA number and provide you the shipping instructions. Customer pays for the shipping for returning items. We do not provide return labels if there is no mistake on our side. Also shipping cost will not returned back when processing a customer return.
CUSTOMS FOR INTERNATIONAL CUSTOMERS
Customs duties, charges or brokerage fees, may apply to your order. If so, we are not responsible for any custom's charges or duties for any international order. Usually UPS will collect the duties at your door upon delivery. To check customs duty rates please contact to your local UPS branch for details.
To cancel an order you must contact us immediately. Orders are usually processed at 3PM PST. Once an order has shipped or is monogrammed, we cannot cancel it.
info@robemart.com
Robe Mart
2023 S. Yale Street
Santa Ana, CA 92704
FOR DISTRIBUTERS, WHOLESALERS or RETAIL STORES
For the resellers customer's located in Califonia, please fill out the following form for tax examption and send it to us. We will add it to your order as soon as we receive it.
Seller's Permit Form
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our .
This policy was last modified on 07/28/2011
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.robemart.com
2023 S. Yale Street,
Santa Ana, CA 92704
USA
info@robemart.com
(714) 957-1125
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